Distribution Methods
We have two shipping options available to you: 1. Registered Airmail: 10-14 working days for delivery. Free shipping with orders over US$50 (for retail customers only) 2. Express Shipping (EMS): 3-6 working days for delivery. Includes an online tracking number.
Proof of delivery is acquired in case of any errors in distribution, therefore if any confusion occurs, we will be able to examine the situation and resolve it. We strive to process all orders within 24-48 business hours. We cannot ship during the weekend and National Thai holidays. Shipping Rates: shipping rates are calculated according to your country and shown below the shopping cart when you add an item to it.
note that when you spend more than 50$ you get free shipping! Payment Methods All merchandise must be paid for before the shipment is sent. Payments may be made through Paypal (You do not need a Paypal Account to be able to use your regular credit card) or ThaiEpay, which will accept all off the following credit cards: American Express, Discover, Diner’s Club, JBC, MasterCard, Online check and Visa. Please note:ThaiEpay may sometimes take as long as 48 hours to clear payment. Only when payment is cleared on your cards will we put the order into the shipment process.
Cancellation Rights and Returns Policy
It is our goal to present you with the best quality pictures of our stock so that you may have the best idea of the item you wish to purchase, Along with that, we offer our email address and our phone # so that you are able to contact us with any questions prior to your purchase. We will be pleased to answer any questions and concerns you may have about the items. If you are unsatisfied with the products that you purchased, returns will be accepted within 7 days after the item is received. Additional points to consider when returning goods: 1. When a customer wants to replace an item, we will do so according to stock availability. We will also charge an additional shipping fee, unless the replacment was asked for due to our mistake, which in that case shipping cost will be free.
2. When customer wants to return an item for a refund, a refund will be issued excluding the shipping costs, however if refund is asked for due to our mistake or the item received isn't as described a full refund will be issued including the shipping cost.
3. Discounted or promoted items bought are not eligible for returns or exchange. Damaged Goods Every product is inspected carefully before packing and ahead of distribution to guarantee that the goods are neither flawed nor lacking. In the case that you receive your package in an unsatisfactory state, it is essential that you contact us ASAP. We will then figure out arrangements with you to return the goods for a replacement or a refund. Complaints or suggestions In case of any complaints or suggestions, we would like to hear about it in order to improve our services. We would like to know in what area’s we are lacking and how we can create better customer service, for that reason you may contact us via email or by phone and we will respond promptly. Security Confirmation At our website, we are affiliated with PayPal, which ensures maximum security with personal information. Private information passed through our website and your computer cannot be read in the occasion that it is intercepted by anyone. Stock Availability all of our product are in stock in our warehouse waiting to be shipped.
however, if by chance it happens that an item is out of stock we will notify the customer and will offer
the customer the opportunity to order another item. If the customer does not find another item that he likes we will issue a full refund for the payment promptly. Thank you for your business,
Stainless-Jewellery.com |
